How to Use Your Vendor Dashboard
Your Dashboard is where you can easily access the most important elements of your account. From here you can check orders, sales, product reviews, announcements and more.
The side panel will give you access to additional options which we will discuss below.
The Products section is where you can directly add, remove, or edit your products and services. You can add a product image, price, stock status, SKU number, product category/type, and check the number of orders per product.
Note: We are experiencing a bug with the product title color in this section. We are working on reolving the issue with the software developer.
The Orders section will show you a complete list of all of the orders that you have recieved from customers. You can check and edit the status of an order here.
The Coupons section will let you set a variety of coupon codes that you can apply to your products. This will help you provide sale prices and promotions to you customers.
The Delivery Time section is where you can set the time and type of delivery service that you provide your customers.
The Reports section generates sales reports for you to use for your records. Every order and sale is tracked in this section, which is very useful for analyzing the traffic and sales patterns of your store.
If your store allows for customer reviews, the Reviews section is where you will find them. From here, you can monitor the reviews that you receive, and can select which ones you want to appear on your page.
You can also delete negative or harassing comments from here. Please report any comments that you feel may be harassment to us so that we can deal with it in a timely fashion.
The Withdraw section is where you can withdraw funds from your store into a financial platform of your choice (such as PayPal).
The Return Request section will display any requests by a customer to return a product. This section should not appear if you have decided to not allow for returns.
If you have staff members for your business that you wish to publicly display, the Staff section is the place to enter this information.
The Followers section will display any customers or fellow vendors that follow your store, or that you may follow as well.
The Analytics section will display all of the data for the traffic of your website and its sales. This will help you see how well your storefront is doing.
The Announcements section is what we use to communicate important website updates and improvements that our vendors should be informed of.
The Tools section is an advanced area where you can upload .xml or .csv files that contain lists of previous customers and orders that you may have already collected from another website or sales platform and want to add to your store here.
This can save you a great deal of time and effort if you have a large existing customer base.
If you are having an issue with the functionality of the website or your vendor dashboard, please use the Support section to fill out a support ticket, and we will generally respond in 24 to 48 hours. Some software issues may require us to fill out a ticket ourselves with the developers of this platform, but we will keep you informed and up-to-date.
We want you to be successful, and we appreciate you reporting any issues to us so that we can provide you and your customers with the best experience possible.
Last but definitely not least, the Setting section is where you can go to set up all of the basics for your storefront.
From here you can add an image or logo to your store page, set the name of you store, add contact information, set terms and conditions for your business, and many others.
Please Note:
There is quite a bit more functionality to the marketplace software than described here. We will be adding more to the tutorial section soon to give a complete rundown of the Vendor Dashboard and how to use it. Thank you for you patience!